A licensed agency, not a listing site
Before you send money to anyone for a trip across China, it is worth asking who actually holds the licence. China Custom Tours is the English-language site of a registered travel business. The operator behind it is Qinghai Youxuan Culture & Tourism Co., Ltd., which holds travel agency business licence L-QH-100310. A licence is what lets a company contract hotels, guides, vehicles and permits in its own name rather than pushing you towards a third party once the sale is made.
Plenty of China travel websites are little more than lead generators. They gather your enquiry and pass it on, which means the person answering your questions has no say over what happens on the ground. Here the same company designs the itinerary, books each component and runs the journey. If something needs to change mid-trip, the decision sits with the team you have already been talking to.
What the licence actually covers
A travel agency licence is not a badge for the wall. It is the legal basis for doing specific things on your behalf, and those things are exactly the ones that decide whether a China trip runs smoothly.
- Contracting hotels, private vehicles and licensed guides in the company's own name.
- Applying for permits and paperwork that travellers cannot arrange alone, such as the Tibet permit.
- Taking responsibility for the itinerary as sold, rather than referring complaints elsewhere.
- Issuing itemised pricing so you can see what each part of the trip costs.
Paperwork for your own records
Some guests need our registration details for travel insurance, a corporate travel policy or a visa file. We are glad to provide the licence number and the Unified Social Credit Code, and you are welcome to verify the details with the relevant authority yourself. It is a reasonable thing to check, and we would rather you did it than wondered later.
When to just ask us
If you are unsure what documentation you need, or whether a particular booking sits inside our licence, put the question to your consultant. Someone is on hand every day from 09:00 to 21:00 Beijing time, and the same person stays with your trip from the first enquiry to the journey home.